Note: Our return policy has changed starting October 1st, 2023. If you purchased your product before October 1, 2023 please call 866.376.1878 for returns.
Our Returns Policy
At Ease Seating Systems, customer satisfaction is our top priority.
We gladly accept returns within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact to be eligible for a full refund. Damaged items are subject to 20% restocking fee. Sales of refurbished items are final and cannot be returned or exchanged. Any item returned more than 30 days after delivery will not be refunded. If your item is damaged and your purchase date falls outside our standard return window, then please contact firstname.lastname@example.org and we’ll be happy to serve you.
How do I start a return or exchange?
To make a return, please visit our Returns Center(Start My Returns button above) and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.
Is an order slip required?
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.
Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier
What should I do if I receive the wrong product?
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
We also offer a printer-less return option with different carriers. After completing your return, you’ll be shown two options: “Print Return Label” and “QR Code.” If you select the latter, you’ll be shown a QR code and link to locate the nearest USPS drop-off location. Simply take your packaged return to your preferred location, show the QR code to a store clerk for scanning and hand off the package!
How long does it take to ship an exchange?
We ship exchanges immediately - even before we receive your original order.
What is an Instant Credit and how do I use it?
After you move through the return steps online, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you do not use the credit, your original payment method will be refunded as usual.
How do I return or exchange a gift?
Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.
What if I damaged the product?
Depending upon the condition of the product you will be subject to 20% restocking fee.
Exchanges and returns for U.S.-based orders are dependent on your zip code.
Send returns to the following address:
Ease Seating Systems, Inc
11395 N. Saginaw Rd, Suite 4, Clio, MI 48420
If your item is damaged and your purchase date falls outside our standard return window, then please contact email@example.com and we’ll be happy to serve you.