Return Policy
*Before you return, let us help or extend your return date. Call at 810.545.6553.
Note: Due to high demand, restrictions and changes to policy may apply. Accessories do NOT fall under the manufacturers warranty.
*Our Returns Policy
At Ease Seating Systems, customer satisfaction is our top priority.
We gladly accept returns within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact to be eligible for a full refund. Damaged items are subject to 20% restocking fee. Sales of refurbished items are final and cannot be returned or exchanged. Any item returned more than 30 days after delivery will not be refunded. If your item is damaged or soiled and your purchase date falls outside our standard return window, then you may be subject to fees.
All decisions for returns, repairs, and warranty are up to the discretion of Ease Seating Systems, Inc.
How do I start a return?
To make a return, please visit our Returns Center(Start My Returns button above) and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select store credit. Then you can purchase your correct items, using your providing store credit code on our website
Is an order slip required?
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.
Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier
What should I do if I receive the wrong product?
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the return process for store credit. Your preferred item will be shipped to you once you place your new order, using your store credit.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
We also offer a printer-less return option with different carriers. After completing your return, you’ll be shown two options: “Print Return Label” and “QR Code.” If you select the latter, you’ll be shown a QR code and link to locate the nearest USPS drop-off location. Simply take your packaged return to your preferred location, show the QR code to a store clerk for scanning and hand off the package!
What is an Instant Credit and how do I use it?
After you move through the return steps online, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase. If you do not use the credit, your original payment method will be refunded as usual.
How do I return a gift?
Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the return process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.
What if I damaged the product?
Depending upon the condition of the product you will be subject to 20% restocking fee.
Fees
You may be subject to shipping fees if you did not purchase Protection Plus at checkout
Exchanges and returns for U.S.-based orders are dependent on your zip code.
Send returns to the following address:
ATTN: Returns
Ease Seating Systems, Inc
11395 N. Saginaw Rd, Suite 4, Clio, MI 48420
If your item is damaged and your purchase date falls outside our standard return window, then please contact contact@easecushion.com and we’ll be happy to serve you.